Frequently Asked Questions
Who can sell here?
Individual golfers only at launch. No big shops in the main feed.Do sellers pay listing fees?
No. Sellers pay a flat 1% only. (Zero seller fees at launch) Check the fees page for details.Is there a buyer fee?
Yes, it covers payment costs, buyer protection, and support so we can keep the seller fee at 1%.Is there a way to pay less in fees overall?
Yes, choose ACH at checkout. It’s cheaper to process, and we pass that along.How do I list if I’m busy?
Use Concierge Listing: you send photos + price → we draft → you approve → we publish.What photos do you need?
Six: clubhead, face, sole, shaft label, serial (if present), and any blemishes.When does The Loft Line launch?
We’re onboarding early sellers now and opening buyer access in phases. Join the early list for first access.When do sellers get paid?
On delivery scan + a short confirmation window. (Faster once you build a clean history.)What fees should I expect?
We keep fees simple and transparent. See the Fee Explanation page for current buyer and seller fees and what they cover.Counterfeits / “not as described”?
Counterfeits = instant ban + buyer refund. Misrepresented items = return & refund.How do disputes work?
Report within 72 hours of delivery for misrep/counterfeit/DOA—send photos; we hold funds and decide within 3 business days. See Buyer & Seller Protection for details.What happens to my data?
We use it only to run listings and communicate about sales. No selling of personal data.Didn’t see your question here? We can answer it. Email us
and we’ll get back to you.
The Loft Line — Anti-Counterfeiting & Authenticity PolicyWhy this exists
We’re a peer-to-peer golf gear marketplace. Buyers must get authentic gear as described. Sellers must be honest about brand, model, specs, condition, and modifications.What’s not allowed-Counterfeits/fakes/replicas of any brand or model.
-Tampered serials/graphics or fake adapter/shaft labels.
-Undisclosed modifications (e.g., non-OEM heads/shafts, re-stamped loft/lie/serials) represented as original.
-“Tour issue / prototype” claims without proof (invoice, COA, OEM serial verification).What you must disclose-Brand, model, loft/lie/length (and any changes), shaft model/flex/weight, grip model/size.
-All cosmetic or structural issues (dings, cracks, rust, loose heads, shaft extensions).
-If head, shaft, or grip is aftermarket or non-OEM.Required photos (the “6-shot rule”)
-Face (full grooves)
-Sole (show model/loft)
-Shaft label/graphics (and adapter markings if applicable)
-Grip
-Serial/hologram/laser etch (if present)
-Any blemishes/repairs
(Listings without these may be rejected or paused.)How authenticity is checked-We review photos and details for red flags.
-We may request extra photos/video or proof of purchase/COA.
-We may verify serials with brands or consult third-party experts.
-We may require ID verification for high-risk listings.If a buyer reports a counterfeit or “not as described”
1. Report window: Within 72 hours of delivery scan, buyer opens a claim with photos/video.
2. Hold funds: Seller payout is paused during review.
3. Review: We assess photos, serials, communications, and expert input.Outcome:
-Confirmed counterfeit/misrepresented: Full refund to buyer. Seller must provide a prepaid return label or accept destruction/return per our instructions. Seller account is permanently banned.
-Inconclusive: We may request additional proof or split-resolution steps.
-Buyer misuse/fraud: Claim denied; payout released.
-Chargebacks: If a bank reverses payment due to counterfeit/misrepresentation, the seller is liable for the amount, fees, and return shipping.Consequences for violating this policy
-Immediate listing removal and payout freeze.
-Permanent ban for confirmed counterfeit or intentional misrepresentation.
-Possible law-enforcement referral and notice to brand owners.
-Recovery of losses/fees associated with refunds/chargebacks.Local handoff (escrow)
-For in-person exchanges using our in-app escrow: funds are held until both parties confirm the handoff. Buyer still has 72 hours to report authenticity or “not as described” issues.We’re here to helpIf you’re unsure about an item’s authenticity/how to document it, or we didn't address your concern Email us and we'll sort it out.
Why This ExistsSelling golf gear shouldn’t feel like guesswork. We asked buddies, fitters, and people at the local club, and the answer was the same: this platform is missing. We are building a golf-only marketplace where every listing is clear, honest, and easy to find, so your gear moves faster and buyers know exactly what they are getting. On the big auction sites, golf listings get buried in bidding wars and keyword stuffed titles, while on local classifieds lowball offers waste your time.So Why Sell Here?Built for golf, not noise: your listings don’t get buried under random auctions.Add exposure, not work: keep your current posts elsewhere—mirroring here widens reach.No lowball circus: clear pricing + standards reduce “will you take $20?” messages.Photo + detail standards: fewer questions, faster sales.Fair, capped fees: simple, transparent; launch promo keeps seller fees at 0%.Smooth payouts: print label, drop off, get paid after the delivery scan + a short confirmation window.National marketplace: not just a local radius—buyers from everywhere can find your gear.Interested in becoming a seller at launch?
Share your details to get early access, featured placement, and 0% seller fee at launch.
We’ll only use your info to set up your seller profile and send your launch invite. You can opt out anytime
Why Buy Here Over the Other Places?Golf-only search: filters that actually matter (brand, model, lie angle, shaft flex/weight/length...has the shaft been tip-trimmed? Yep, you'll know that too)No keyword-stuffed titles: listings are comparable at a glance.Beyond a local radius: stop searching a 25-mile bubble; see nationwide inventory.Honest photos: required angles (address/face/sole/shaft/grip).Buyer Protection & Support: protected payments, counterfeit screening.Prepaid, trackable shipping: label and tracking are attached to your order.Clear return rules: sellers choose their policy; misrepresentation is always covered.Click the button below to drop your email for weekly gear updates once we go live.
How This WorksWe are building a golf only marketplace where golfers sell to golfers. We are in pre-launch now, inviting early sellers and buyers so the first version opens with real gear and clear standards. Below is how the process will work at launch, and what you can do today.Where We Are NowJoin the early list to reserve your spot. You will get weekly alerts of new listings once we go live, plus occasional behind the scenes updates on features and timing. If you have ideas or specific gear you are hunting, tap Contact and tell us. Early sellers can raise a hand for listing help, and we are offering zero percent launch fees for a limited window.How It Will Work At LaunchSellers complete a guided listing with required specs and clear photos. Buyers search by the specs that matter, see the right angles, and check out with payment held until a delivery scan and a short confirmation window. If an item is misrepresented, buyer protection applies.
Seller FeesSeller Fee: 1.0% of sale price
•Helps run the marketplace (search, listing tools, safety checks, and support while keeping seller earnings strong.)That’s it. No listing fees. No extra “processing” on your side.•LAUNCH PERK FOR SELLERS•0% seller fee for your first 60 days or $1,000 sold (whichever comes first).
After the promo, the standard 1.0% seller fee resumes.Buyer FeesBuyer Protection: Protection & Support: 3.0% + $1.49, capped at $24. This covers payment costs, dispute handling, and support.
Save with ACH: Choose bank/ACH at checkout for a small automatic discount.Plain English:
We keep seller fees tiny so good gear shows up here. The small buyer fee funds payments, protection, and customer support. If you pick ACH, everyone pays less.Payments via Stripe (Cards & ACH): All checkouts run through Stripe with bank-level encryption so your details stay completely private. Pay by Bank (ACH) costs less than cards, so we pass the savings on as a small discount; funds typically clear in 2–3 business days and we ship once they clear.